First Scenario
Order Correction and Client Communication.
This scenario showcases how a RAPID employee can efficiently manage an order mistake by facilitating communication and actions between the customer, the restaurant, and couriers, ensuring customer satisfaction despite initial setbacks.
Second Scenario
Escalation and Resolution of a Delayed Order.
This scenario illustrates a well-handled escalation process where the shift manager steps in to provide a swift and comprehensive resolution, ensuring the customer feels valued and satisfied despite the initial service failure.